Affected by Covid-19. There will be a delay in shipping and you will receive your order in approximately 7-15 business days!
Information required for delivery
- The information needed for shipping is your full name, address and telephone number. Please be informed that we can send your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.
- Please ensure that you enter the address correct delivery and contact number.
- Please allow 10-20 days for delivery of your item.
- We will send you your tracking number in 24-48 hours after receiving your payment.
The number monitoring to check:
- EMS website: https://www.17track.net/en you can apply online.
- DHL website: https://www.dhl.com/cn-en/home.html
For any type of request for a delivery Express air, our customer service is at your disposal Monday to Friday from 8:00 a.m. to 9:30 p.m. and Saturday from 8:30 to 13:30 (Booking a courier, information about our products and services, customs information, specific issues, urgent requests …)
0820 20 25 25 *: If you don’t have a DHL account number
0820 20 80 80 *: If you have a DHL account number
Normally, we use EMS as shipping method. But for some customers want more faster, we will use DHL as shipping method. Products have graduite delivery.
After your order is shipped, we will offer EMS or DHL tracking NO and tracking link to you. There are two methods to get above information from us,
- Visit our website and re-login to check the update status.
- Check your email to us send update status to your email.
Note: (If you can not check it immediately with the tracking no, please take more patience to wait a while).
Non-delivery or wrong
We are not responsible for reshipment if you provided us with an incorrect address or incomplete.
If you’re refused to sign the order, we will charged 10% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to you are absent or you provided a delivery address incorrect or incomplete us), we will need 10% shipping.
For customers who do not receive your parcel within 20 working days.
Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.